Refund Policy
30-Day Money-Back Guarantee
We stand behind our products. If you are not 100% satisfied, contact us within 30 days of delivery and we will make it right.
How to Request a Return or Refund
- Email support@orbobi.com with your order number
- Tell us what went wrong and include photos if the item is defective or damaged
- We will respond within 24 hours with a resolution
Our Resolution Options
- Defective or damaged item: Full refund or free replacement — your choice
- Wrong item received: Free replacement or full refund
- Changed your mind: Full refund within 30 days of delivery
Refund Timeline
Refunds are processed within 5-10 business days and issued to the original payment method.
Exchanges
Need a different size or color? Contact us and we will arrange a replacement or refund so you can place a new order.